Anonymous Survey

It’s that time of year again…the time where I get the “opportunity” to fill out an Employee Satisfaction Survey.

“Your participation in this survey will provide us with valuable feedback to ensure we are focusing our efforts on employee satisfaction and guiding organizational success in the right directions”

The first time I read that statement I got very excited. I remember exactly…it was October of 2002. A time where I thought I could truly make a difference. To think I actually thought that filling out this survey would actually bring some change. Oh poor Naïve Tristan…how wrong you were.

Yet, here I sit taking at least an hour out of my day to fill out a survey that won’t even get a glance.

As I come to the ‘Decision-Making’ section I write “Maybe if I noticed a change over the years I wouldn’t think this, but I have waited and waited for my or my co-workers opinions to make a difference, and believe me they never do”

The ‘Employee Development’ section I write “I see many of my co-workers on a daily basis who have constant Quality issues. I don’t know if or where the Performance Improvement Plans actually take place, but it is not making a difference. One employee namely me, will put in excellent work, but be late 5 or 6 minutes and gets severely punished, and yet other employees extend their weekends by either Monday or Friday being out “sick”, and they never reach a level of punishment that will make a difference. This is favoritism, and it is very discouraging to me and the other employees that come to work everyday and do a great job.”

The ‘Training’ section I write “I hear many inappropriate phone calls to customers, are the employees taking customer care to a level they shouldn’t. Is there a way to have mandatory training for those employees that are consistently doing this? Is there a way to have mandatory training for employees that fall behind in their performance, and always make the excuse of not being trained?”

The ‘Teamwork’ section I write “Do I think we work as a team??? Yes we work as a team, a mangled team trying to catch up co-workers that fall behind in their performance, but a team none the less”

The ‘Commitment’ section I write “I would not recommend working for this company to anyone. Over the many years of working here I have discovered that the average supervisor/manager runs the department based solely on who they are FRIENDS with. Again, I will reiterate the fact that I feel this department is run on favoritism”

As I take my perfectly typed anonymous survey, and put it into an envelop, one wonderful thing comes to my mind.

Eat your heart out Human Resources!!!!